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May 15, 2024

Head Of Customer Operations

Our Client

Our client is a B2C Esports themed social gaming platform that operates heavily across North America and Europe. They have gained a following of approximately 1m active users per month and bring a unique gamified experience to their customers.

The company is now a market leader in this niche area of the gaming industry and they have emphasised building a really strong leadership team in recent times to help drive the business to new heights!

About the role: 

As Head of Customer Operations, you’ll oversee vital operational departments, including Customer Support, Payments, Fraud, AML, and Responsible Gaming. The team’s headcount exceeds 30 and is still growing. You’ll take charge of the operations budget, policies, and procedures, collaborating closely with the Director of Operations to shape the operational strategy. Directly managing departmental managers, you’ll ensure seamless execution of operations, driving efficiency and excellence across the board.

Responsibilities:

Diversity, Equity & Inclusion

We are dedicated to promoting diversity, equity and inclusion in all areas of our business.

We understand the importance of creating a workplace where all employees feel valued, respected and supported, regardless of their background, gender, age, race, religion, or sexual orientation.

Our approach to DE&I is integrated into all aspects of our service delivery too. Our consultants all complete DE&I training, ensuring an inclusive approach to working with clients and candidates.